Industry | 2022.02.03
Embracing Digital First to Transform Contact Customer Service
The global contact center outsourcing services industry grew 15% between 2020 and 2021. Lockdowns and social distancing made it difficult for enterprises to keep their contact centers operating at capacity, and outsourcing closed the gap. The pandemic has changed customer expectations, and customer service is becoming omnichannel and cloud-based. Contact centers are adopting hybrid work and using a contact-center-as-a-service (CCaaS) model to maintain business continuity and prepare for future disruption. These emerging trends are covered in Avasant’s Contact Center Business Process Transformation 2021– 2022 RadarView™.
(PRWeb February 03, 2022)
Read the full story at https://www.prweb.com/releases/embracing_digital_first_to_transform_contact_customer_service/prweb18477003.htm
For more information, please visit
https://www.prweb.com/releases/embracing[...]omer_service/prweb18477003.htm
