Industry | 2023.08.08
NovelVox Launches Five9 Certified Solutions for Banking, Credit Unions, Insurance, and Healthcare, Now Available on the Five9 Marketplace
In today's rapidly evolving business landscape, contact center agents across various industries encounter significant challenges due to disintegrated systems. These industries rely on core systems that support critical functions such as customer relationship management (CRM), enterprise resource planning (ERP), and other specialized applications to facilitate crucial functions. However, the disjointed nature of these systems forces agents to navigate through multiple screens and applications, resulting in time wastage and prolonged customer wait times. This fragmented approach hampers efficiency and impacts the overall customer experience negatively.
(PRWeb August 08, 2023)
Read the full story at https://www.prweb.com/releases/novelvox_launches_five9_certified_solutions_for_banking_credit_unions_insurance_and_healthcare_now_available_on_the_five9_marketplace/prweb19477541.htm
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