Industry | 2010.01.19
Top Industry Analyst Firm Positions Convergys in Leaders Quadrant for CRM Contact Center BPO for North America
CINCINNATI--(BUSINESS WIRE)--Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has been positioned by Gartner, Inc., in the Leaders quadrant of the first ever “Magic Quadrant for CRM Contact Center BPO for North America,” released on December 16, 2009. Gartner evaluated providers on their ability to execute, criteria for which included product/service and customer experience. Gartner also looked at providers’ completeness of
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