Industry | 2010.09.02
Envision Earns “Hot Vendor” Rating in Ventana Research’s 2010 Value Index for Agent Performance Management
SEATTLE--(BUSINESS WIRE)--Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team performance improvement, announced today that Ventana Research has rated Envision as a “Hot Vendor” in their 2010 Value Index for Agent Performance Management. According to Ventana Research, the Value Index for Agent Performance Management provides metrics that will enable organizations to ascertain the val
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