Industry | 2013.02.01
Beyond the Arc Analyzes CFPB Complaint Data to Enhance Customer Experience
SAN FRANCISCO--(BUSINESS WIRE)--In an effort to increase transparency for credit card customers, the Consumer Financial Protection Bureau (CFPB) began sharing “individual consumer level complaint data” with the public. Based on the data released covering January 1, 2012 – December 31, 2012, Beyond the Arc, Inc., a customer experience and analytics firm, has developed an industry report analyzing the consumer complaint database for key findings relevant to addressing customer experience. As part
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