Quality | 2009.09.21
Industry Survey: Delays in Rolling out New Contact Centre Technologies Cause Project Costs to Double
BERKSHIRE, UK--(BUSINESS WIRE)--When contact centre technology projects are delayed, the impact on costs and on business overall is dramatic – and largely ignored by UK contact centres – according to a new survey conducted by the Customer Experience Foundation (CEF). The survey was commissioned by Empirix, the leading provider of service quality assurance solutions for contact centres and new IP communications. It shows that project delays when rolling out new technologies were found
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