Quality | 2022.06.07
Billie Clarke's Answering Service Deploys OnviSource Intelligently Automated Analytics with AI/Machine Learning to Automate Quality Assurance and Performance Improvement
Billie Clarke’s Answering Service, a provider of 24/7 live answering and contact center services, has successfully deployed OnviSource's Intellecta Multichannel Analytics solution delivered as Cloud/SaaS. Driven by speech technologies, automated analytics and powered by AI machine learning, Intellecta enables the teleservices provider to holistically analyze, score and manage quality assurance and agent performance for 100% of interactions with minimal human effort.
(PRWeb June 07, 2022)
Read the full story at https://www.prweb.com/releases/2022/6/prweb18718123.htm
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https://www.prweb.com/releases/2022/6/prweb18718123.htm
