Quality | 2009.12.14
Interactive Intelligence IP Communications Software Suite Deployed by FirstCare Health Plans
INDIANAPOLIS & AUSTIN, Texas--(BUSINESS WIRE)--FirstCare Health Plans has reported improved customer service and increased productivity using an all-in-one IP communications software suite from Interactive Intelligence. The software suite, Customer Interaction Center™ (CIC), has given FirstCare the ability to support multichannel communications, along with new quality monitoring, recording, and reporting applications. “CIC has provided our customers with new ways of communicating wit
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