Quality | 2013.01.31
China Pacific Insurance Company Benefits from Addition of Impact 360 Speech Analytics Software from Verint
SHANGHAI & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT) today announced that China Pacific Insurance Company (CPIC), one of China’s largest insurance companies, has deployed its Impact 360® Speech Analytics™ software across the organization’s Shanghai contact center location. With a focus on proactively identifying and responding to the root causes prompting customer calls into its center, CPIC takes a pointed approach to service quality and customer satisfaction. Establi
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