Quality | 2015.03.13
Vocalabs’ 2014 Survey Shows Chase and Citi Pull Ahead in Banking Customer Service
MINNEAPOLIS--(BUSINESS WIRE)--Continuing a multi-year trend, more Chase and Citi customers were satisfied with their customer service in 2014 than in 2013, according to the National Customer Service Survey, a survey of customer service quality conducted by Vocal Laboratories Inc. (Vocalabs). In telephone interviews conducted immediately after a customer service call in 2014, 75% of Chase customers surveyed were “Very Satisfied” with the experience, up from 57% in 2011, while Citi’s score increa
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