Quality | 2021.02.01
CivicPlus Partners with Frase to Bring AI-Powered Chatbot Technology to Local Governments
CivicPlus®, a leader in integrated technology solutions for local government, has partnered with Frase, a high-growth software company headquartered in Boston, Massachusetts, to bring its clients an artificial intelligence-powered chatbot solution. The collaboration comes in response to local governments’ need to increase citizen service automation in response to the ongoing COVID-19 pandemic and their staff and budget consolidations. The chatbot software, which integrates with CivicPlus’ CivicEngage® website solutions, convincingly simulates how a human would behave during a customer service interaction, thus providing a high-quality citizen service experience without the need for manual administrative interaction.
(PRWeb February 01, 2021)
Read the full story at https://www.prweb.com/releases/civicplus_partners_with_frase_to_bring_ai_powered_chatbot_technology_to_local_governments/prweb17697566.htm
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https://www.prweb.com/releases/civicplus[...]_governments/prweb17697566.htm
