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Technology | 2009.11.02

Sitel Implements New Technology To Identify Ideal Customer Service Agents

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global business process outsourcing (BPO) provider, today announced its implementation of a customized employment assessment software from Profiles International. Profile XT™ from Profiles International tests a potential agent’s professional skill level through a measure of the candidate’s thinking and reasoning style, behavior traits and occupational interests. “As the frontline contacts for some of the world’s mo

 

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