Technology | 2010.01.19
Jacada Signs Partnership Agreement with Upstream Works Software
ATLANTA--(BUSINESS WIRE)--Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer experience management and process optimization solutions for customer service operations, today announced that it has signed a technology partnership agreement with Upstream Works Software, a manufacturer of performance analytics and call automation for the contact center industry. The agreement will enable Jacada to introduce additional functionality and advanced analytics capabilities into its Jacada WorkSpace
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