Technology | 2016.05.12
Aspect Software Announces Workforce Chatbot, Aspect® Mila™: Intelligent Assistant Brings Newfound Efficiency to Contact Center Agents
LAS VEGAS--(BUSINESS WIRE)-- #AspectACE15 --Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions on premises and in the cloud, today announced Aspect® Mila™, a new interactive assistant that redefines how contact center supervisors and agents interact with workforce applications and each other. Aspect Mila is an integration of Aspect® CXP and Aspect natural language understanding (NLU) technologies. When used with components of the Aspec
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