Industry | 2009.11.05
Tampa Company Introduces IDEAL Dialogue to Call Center Service
The Ideal Dialogue Company has launched an updated version of its hiring, training, and performance-improvement systems for outsourced and in-house call center operations. With foundations in call-center expertise, communication science academics, and corporate training skill, the Ideal Dialogue Company takes aim at the customer service industry’s historically poor reputation for customer satisfaction. Ideal Dialogue systems use science and human input to equip call centers with the agents and leaders best suited to leave callers feeling good about the brands represented. Unlike traditional approaches to improving customer service, Ideal Dialogue uses human perception to set standards. (PRWeb Nov 4, 2009)
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